At Uncompromized, your privacy is our highest priority. Our U.S.-based support team is here to help guide you through your identity protection tools—but it’s important to understand the boundaries of what they can and cannot access or assist with.
✅ What Our Agents Can Do
Provide general guidance on how to use your dashboard, monitoring tools, and data broker removal features.
Answer questions about how Uncompromized works, what certain alerts mean, and what steps you can take next.
Escalate serious issues (like financial loss due to fraud) to the proper internal teams or partners for investigation or resolution.
Help with login issues, password resets, and basic portal navigation.
What Our Agents Cannot Do
To protect your identity and privacy, our support agents are restricted from accessing or viewing any of your private information, including:
Your Social Security Number
Monitoring alerts or scan results specific to you
Data broker matches or removal status
Any personal profile data (address, date of birth, etc.)
Credit information or financial accounts
Email or phone numbers entered into the system
Even if you request it, agents cannot and will not view or edit your private data. This ensures your information stays visible only to you.
No Remote Support or Device Access
Uncompromized support agents do not provide remote help desk services. They cannot:
Connect to your computer
Troubleshoot software or browser issues
Remove viruses, spyware, or malware
Install or configure security software
If you require technical support for your computer or mobile device, please contact your provider or IT support team directly.
Example Scenarios
| Situation | Can We Help? |
|---|---|
| You’re unsure how to run a data broker scan | ✅ Yes, we’ll guide you step by step |
| You lost money due to identity theft | ✅ Yes, we’ll escalate to the appropriate resolution team |
| You ask an agent to look at your alert details | ❌ No, we cannot access your private data |
| You want us to log into your account for you | ❌ No, we never access user accounts |
| Your computer might be infected with malware | ❌ No, we do not provide device support |
Why This Matters
These boundaries exist to protect you. Uncompromized is designed with zero-knowledge privacy, meaning even our internal teams cannot see your data. You are in full control of your sensitive information.
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